How can we help?
Browse through the questions below to find the answer to the most common questions about YouLi. Want detailed How To articles or help on a platform problem? Checkout the Help Center.
What payment methods & gateways does YouLi support?
YouLi supports multiple payment methods.
You can connect to Stripe on all YouLi plans to take advantage of all their payment methods, including Google Pay, Apple Pay, ACH, Bank Transfer, Afterpay, and many local payment methods like Affirm, Cash App, and many more for US, UK and Europe. Learn more
Square is available to all American businesses transacting in USD.
PayPal is available to all businesses.
Looking for an alternative payment gateway to Stripe, Square or PayPal?
Upgrade to GROW to access no fee booking fee payment options, such as Zelle, Bank Transfer instructions, and Pay by Phone.
Learn more
Upgrade to ENTERPRISE to get:
* 0% booking fees
* Per trip gateways - change your gateway as needed
* Options to connect to Authorize.net, and Cybersource
What are the benefits of a white-label travel portal?
An all-in-one travel portal is the most effective way for travel companies to provide an enjoyable customer experience on group trips. Travelers can make secure payments, choose a room, upload documents, sign waivers, and get instant access to itinerary updates.
White label domain helps tour operators build confidence around the brand and boosts customer loyalty. White-labeling your trip pages means your clients consistently see YOUR branding & URL from the first registration form.
Go to the next level and white label the entire platform, to make YouLi your competitive advantage under your own branding.
What are all the fees I'll pay?
Most booking software involves 3 types of fees:
- Subscription fee (monthly or annual) based on the features you need
- Booking fee (% of payments processed by the platform)
- Merchant fees (the fees charged by the payment gateways for credit cards and other payment methods)
How YouLi is different:
- YouLi charges a booking fee between 0% to 2%
- Key differentiator: The booking fee only applies to payments received via your connected gateway (Stripe, Square, etc)
- Direct payments (bank transfers, custom payment links to non-integrated gateways) do not attract this fee
- YouLi does not charge the platform booking fee across total trip revenue
- This can save you thousands a year when you upgrade to GROW
How to avoid the Booking Fee altogether:
- Upgrade to Enterprise to stop paying a booking fee and pay a flat annual subscription fee instead. Book an Enterprise demo
- If you have an established business, this is a great way to fix your expenses.
What are Packages in YouLi?
YouLi PACKAGES are different base prices that you set on the planner side for your travelers to choose from.
Set pricing packages to designate a different price based on room type, group size, single supplement, etc.
Number of packages available to you depends on your YouLi subscription.
Can I export payment & booking reports out of YouLi?
Yes.
You can Export all reports out of YouLi a CSV or Excel file.
For more instructions, visit our Help Center.
Are there fees for refunds?
If you accept credit cards, the refund fees will be set by the payment gateway of your choice. YouLi does not charge a refund fee.
Do I have to accept credit cards?
No, that’s one of the many great things about YouLi software!
You can track payments manually in case you have travelers who do not use the online booking interface. So you can keep all your payment data in ONE place. Learn more
If you are on GROW and above, you can enable No-fee Payments methods. This allows your travelers to choose to make a wire transfer and inform you so you can watch for the money to arrive and mark it as received. (extra admin to avoid the card fees)
Many of our clients prefer No Fee payment Payments, such as Electronic Funds Transfer, or Direct Bank Transfer, because of reduced fees and less risk in case of refund. YouLi offers up to 5 payment methods to choose from and provides an online invoice & email confirmation, so your travelers know you’ve received the payment.
Book in a demo to learn more
What are "Magic Links"?
Every REGISTERED guest on your trip is assigned a Magic Link - a personalized & branded link that you can send an individual with THEIR version of the itinerary, including:
- Pricing package & accommodation they chose
- Additional activities, insurance & optional pre-trip packages
- Access to payments & invoices
- Personal trip documents
- Assigned tasks
- Special offers & discounts
Invite people to their personal Traveler Portal without requiring a password, easy & secure. Like magic!
(if you don't like this feature for security reasons, you can require an account instead. We recommend paring this with Platform White Label
Do you have a free trial?
Yes! Update to PRO or above to start your 1 month free
Just click to your Account in YouLi to upgrade at anytime and then claim your 1 hour free onboarding session.
If you need more than a month to explore, just stay on the EXPLORER plan for free as long as you want. Notice that EXPLORER includes 3% booking fees and reduced access to features. Once you ready to take bookings, save time and money by upgrading to a premium plan and enjoy faster support along with all the other features included in the premium plans.
Compare plans
How do I get YouLi support in my country?
YouLi is proud to provide human-centered customer support around the world. With team representatives in the USA and Australia, we cover most time zones. You can open a support ticket or chat with us from within the application. We typically respond within hours, and always within 1 day for our premium customers. Additional support and consulting contracts are available for purchase.
Pro Tip: Our most successful clients pre-purchase 1:1 guided onboarding support prior to the first launch to make sure all systems are connected correctly.
Can I create itinerary templates?
Yes! You can make simple copies of the Trip Page, or turn your trips into a templates for future use. We recommend creating signature templates to streamline your traveler onboarding processes. There is no limit to how many itineraries and templates you can create, so knock yourself out!
You can level up your organization skills and use the Content Library for Itinerary items or the Task Library for Forms and tasks you use again and again.
You can even upload your library of experiences, destinations, accommodations, and optional add-ones, so your team can deliver superfast custom quotes in response to inquiries. Open a free YouLi account to start creating group itineraries.
What are "Booking Fees" and how do I avoid them?
The "Booking Fee" is charged by the booking platform on credit card payments. Depending on your YouLi subscription, the booking range from 0% to 2%.
These booking fees are on top of any credit card fees your gateway may charge, similar to a commission. Payments are FREE (no fees apply) when your travelers do direct bank transfers (available with GROW plans and higher).
YouLi platform offers two ways to lower and avoid booking fees:
1) To lower credit card booking fees, upgrade to PRO and drop your credit card booking fee to 1%, upgrade to GROW to unlock 0% booking fee payment options, like checks, electronic fund transfers (EFT), and third party payment link (recommended).
2) To eliminate credit card booking fees, upgrade to an ENTERPRISE account with 0% booking fees on ALL payment methods. Schedule a call.
Can I pause my premium subscription?
Plans cannot be paused. A cancelled plan mean that all your trips will be archived (not visible on your website or to your travelers). You can downgrade to a lower plan if you aren't as busy.
Compare plans
Does YouLi hold my booking payments?
NO! YouLi never holds your deposits or payments!
Unlike some platforms that do not settle money (payout to you) until AFTER the trip, YouLi connects your booking page to YOUR Stripe, Square, PayPal, Authorize.net or Cybersource account.
That way, YOUR reputation with the payment gateway determines when your money is paid out.
For Stripe this is usually 3-7 days, depending on the payment method.
You can also set up no fee bank transfers (available on certain plans).
What credit card fees will I pay?
Credit card fees are determined by the gateway selected.
By default YouLi integrates with Stripe, we also have the option to connect to Square, CyberSource, PayPal, Venmo, and more.
Check your payment gateway prices for your currency to know what fees you’ll pay. You can connect your existing Stripe, Square, or PayPal account and maintain direct control over settlement options. Note that if you settle into a currency other than the one paid by the traveler (for example they pay in USD and your bank account is in AUD), you will incur foreign exchange fees charged by the gateway. This can be expensive if you must then payout in another currency – be sure to price your trips accordingly.
Tip: To avoid credit card fees, allow your clients to send you direct bank transfers (EFT). This option is available on YouLi premium plans.
Can I integrate YouLi travel itineraries with my existing website?
YES! By integrating interactive itineraries into your website, you create a seamless customer experience for travelers, who go directly from your website to a (white-label) travel portal.
You can embed (integrate) your public itineraries & booking pages with any website builder. You don't even need a developer for that. Our simple line of the script is extremely easy to "copy-paste", so you can do it yourself.
