frequently asked questions

A collection of answers for the most common questions about the YouLi platform.

How can we help?

Browse through the questions below to find the answer to the most common questions about YouLi. Want detailed How To articles or help on a platform problem? Checkout the Help Center.

What payment methods & gateways does YouLi support?

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We support multiple payment methods. You can connect your Stripe account on a free Explorer or PRO YouLi plan and accept credit cards or ACH via Stripe.

Looking for an alternative payment gateway to Stripe? Upgrade to VENTURE to get paid for your trips through Square,, and Cybersource.
We are also offering 0% booking fee payment options, such as PayPal, Google Pay, Zelle, Bank Transfer, and Phone.

To activate no-fee payment methods upgrade to VENTURE, or open a support ticket.

What are the examples of good travel websites?

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Good travel websites are:

  • Fast
  • Secure & globally compliant
  • Mobile-optimized
  • Specialize in travel-related events and can recognize dates, as well as help you manage rooms, set up payment plans, upsell insurance, and collect legal documents.

Here are some examples of successful travel websites from the group tour operators powered by the YouLi booking platform.

How to build a destination event website in a few days?

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There are 2 simple options to set up a group booking website for your upcoming destination event:

Option 1 - Full website (share company story). Create a beautiful Plug N Play travel website with YouLi. Enter your content into the DYI blocks and our website builder will turn it into beautiful SEO & mobile-optimized pages with a secure booking engine. YouLi travel website template is optimized for multi-day group trips and includes important tourism integrations and 6 fundamental pages:

  • Home
  • About
  • Contact
  • Terms & Conditions
  • Privacy Policy
  • "Find Your Trip"

Option 2 - Landing Page (fast event page). Use YouLi Trip Pages as stand-alone Landing Pages - perfect for group trips, retreats, and courses. YouLi Trip Pages are free and go live as soon as you enter the content.
We recommend combining landing pages with a white-label domain feature to showcase your brand and provide a consistent customer experience.

What are the benefits of a white-label travel portal?

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An all-in-one travel portal is the most effective way for travel companies to provide an enjoyable customer experience on group trips. Travelers can make secure payments, choose a room, upload documents, sign waivers, and get instant access to itinerary updates.

White label domain helps tour operators build confidence around the brand and boosts customer loyalty. White-labeling your trip pages means your clients consistently see YOUR branding & URL from the first registration form.

What website is included with the PRO+ Website plan? Can I host my website on YouLi?

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Yes, you can host your website on YouLi.

With YouLi, you can launch your company website in days, not months. We call it the Starter Traveler Website. You can read more about it and view examples HERE.

Choose “PRO+ Website” subscription to activate access to your branding and content. Once activated, open a support ticket to transfer your domain to YouLi. Simply enter your website content, including text, images, and videos into the designated boxes, and it's ready - fast, secure, and ready for bookings!

Also learn about YouLi CUSTOM web development.

What are Packages in YouLi?

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YouLi PACKAGES are different base prices that you set on the planner side for your travelers to choose from.

Set pricing packages to designate a different price based on room type, group size, single supplement, etc.
Number of packages available to you depends on your YouLi subscription.

Can I export payment & booking reports out of YouLi?

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You can Export all reports out of YouLi a CSV or Excel file.
For more instructions, visit our Help Center.

Are there fees for refunds?

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If you accept credit cards, the refund fees will be set by the payment gateway of your choice. YouLi does not charge a refund fee.

Do I have to accept credit cards?

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No, that’s one of the many great things about YouLi software!

If you are on a paid YouLi package, you can enable Direct Payments.

Most of our clients prefer Direct Payments, such as Electronic Funds Transfer, or Direct Bank Transfer, because of reduced fees and less risk in case of refund. YouLi offers up to 5 payment methods to choose from and provides an online invoice & email confirmation, so your travelers know you’ve received the payment.
You can also track payments manually in case you have travelers who do not use the online booking interface.

What are "Magic Links"?

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Every REGISTERED guest on your trip is assigned a Magic Link - a personalized & branded link that you can send an individual with THEIR version of the itinerary, including: 

  • Pricing package & accommodation they chose
  • Additional activities, insurance & optional pre-trip packages
  • Access to payments & invoices
  • Personal trip documents
  • Assigned tasks
  • Special offers & discounts

Invite people to their personal Traveler Portal without requiring a password, easy & secure. Like magic!

Do you have a free trial?

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Yes! To get started for free, choose the YouLi EXPLORER plan.

You can use your EXPLORER account for free as long as you want. Notice that EXPLORER includes 3% booking fees. Once you are happy with YouLi, save time and money by upgrading to a PRO plan and enjoy faster support, no-fee payment methods (like direct bank transfer), and superefficient integrations. We even offer white-label domain options.  

How do I get YouLi support in my country?

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YouLi is proud to provide human-centered customer support around the world. With team representatives in the USA and Australia, we cover most time zones. You can open a support ticket or chat with us from within the application. We typically respond within hours, and always within 1 day for our premium customers. Additional support and consulting contracts are available for purchase.

Pro Tip: Our most successful clients pre-purchase 1:1 guided onboarding support prior to the first launch to make sure all systems are connected correctly. Launch Support Package: US $60/hour (exclusive to new users)

Can I create itinerary templates?

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Yes! You can make simple copies of the Trip Page, or turn your trips into a templates for future use. We recommend creating signature templates to streamline your traveler onboarding processes. There is no limit to how many itineraries and templates you can create, so knock yourself out!

You can even upload your library of experiences, destinations, accommodations, and optional add-ones, so your team can deliver superfast custom quotes in response to inquiries. Open a free YouLi account to start creating group itineraries.

What are "Booking Fees" and how do I avoid them?

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The "Booking Fee" is charged by the booking platform on credit card payments. Depending on your YouLi subscription, the booking range from 4% to 0%.
These booking fees are on top of any credit card fees your gateway may charge, similar to a commission. Payments are FREE (no fees apply) when your travelers do direct bank transfers (available with PRO plans and higher).

YouLi platform offers two ways to lower and avoid booking fees:

1) To lower credit card booking fees, upgrade from Explorer to PRO and drop your credit card booking fee to 1%, plus unlock 0% booking fee payment options, like checks, electronic fund transfers (EFT), and third party payment link (recommended).  

2) To eliminate credit card booking fees, upgrade to an ENTERPRISE account with 0% booking fees on ALL payment methods. Schedule a call.

Can I pause my premium subscription?

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Yes, you can, a storage fee will apply.
To make sure you don't lose any data you entered, we will securely save it in your account.

Does YouLi hold my booking payments?

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YouLi never holds your deposits or booking payments!

Unlike some platforms that do not settle money (payout to you) until 30 days AFTER the trip, YouLi connects your booking Trip Page™️ to YOUR Square or, with options to connect to Cybersource, Paypal, Venmo, and more. That way, YOUR reputation with the payment gateway determines when your money is paid out. For Stripe this is usually 7 days.

YouLi clients are also free to use the payment gateway of their choice or set up direct bank transfers (available with premium plans).

What credit card fees will I pay?

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Credit card fees are determined by the gateway selected.

By default YouLi integrates with Stripe, we also have the option to connect to Square, CyberSource, PayPal, Venmo, and more.

Check your payment gateway prices for your currency to know what fees you’ll pay. You can connect your existing Stripe, Square, or PayPal account and maintain direct control over settlement options. Note that if you settle into a currency other than the one paid by the traveler (for example they pay in USD and your bank account is in AUD), you will incur foreign exchange fees charged by the gateway. This can be expensive if you must then payout in another currency – be sure to price your trips accordingly.

Tip: To avoid credit card fees, allow your clients to send you direct bank transfers (EFT). This option is available on YouLi premium plans.

Can I integrate YouLi travel itineraries with my existing website?

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YES! By integrating interactive itineraries into your website, you create a seamless customer experience for travelers, who go directly from your website to a (white-label) travel portal.

You can embed (integrate) your public itineraries & booking pages with any website builder. You don't even need a developer for that. Our simple line of the script is extremely easy to "copy-paste", so you can do it yourself.

join our community

YouLi is more than just software.
We are a community of group travel professionals and tech experts sharing best practices and feedback to grow together.

Join the YouLi community and participate in monthly LIVE webinars.
Learn the latest tech & marketing updates, discuss new features, and find business partners and experts to increase your revenue & impact.